Net Promoter Score

Our clients really do say it all.

We’ve been focused on what matters to our clients for 20 years and counting. It’s how we gauge our performance — and it’s how we constantly improve our processes to serve clients more effectively.

Beginning in 2008, VantagePoint adopted the Net Promoter Score, or NPS®, approach to gain further insight into how we can increase the value we deliver to our clients. By asking a series of targeted questions, we’re able to get a clear picture of how we’re doing and where we could improve in the future. In the end, a client’s willingness to recommend VantagePoint is the key indicator of a truly successful relationship.

Our latest score is an exceptional 84, better than companies like Apple, Disney and Target.  Learn more about our latest NPS scores and results below.

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89%

of our clients rated us a 9 or a 10

What our clients are saying:

“Through crazy demands, deadlines and tight budgets, they have shown their creative prowess, enormous integrity and genuine passion.”
“Our account management is second-to-none, and the level of trust I have that they will do the right thing for my business is high.””
“We know we can always count on you.”
“Delivers quality work. Exceeds customer expectations.”
“I like the culture and the creativity of ideas.”
“VP takes our business as seriously as we do.”
“More than an agency, they are an extension of our company, a partner, a co-worker.”