Net Promoter Score

Our clients really do say it all.

We’ve been focused on what matters to our clients for 25 years and counting. It’s how we gauge our performance — and it’s how we constantly improve our processes to serve clients more effectively.

Beginning in 2008, VantagePoint adopted the Net Promoter Score, or NPS®, approach to gain further insight into how we can increase the value we deliver to our clients. By asking a series of targeted questions, we’re able to get a clear picture of how we’re doing and where we could improve in the future. In the end, a client’s willingness to recommend VantagePoint is the key indicator of a truly successful relationship.

Our latest score is an exceptional 85, better than companies like Starbucks, Chick-fil-A and Nike.  Learn more about our latest NPS scores and results below.

Download the Report  
86%

of our clients rated us a 9 or a 10

What our clients are saying:

“Through crazy demands, deadlines and tight budgets, they have shown their creative prowess, enormous integrity and genuine passion.”
“Happy customer that remains impressed with the talented, caring folks helping us.”
“VP listens to us as people and as friends.”
“Vantage Point has a deep knowledge of the foodservice industry and the B-to-B environment.”
“FABULOUS to work with.”
“The VP team works as an extension of our business.”
“I truly feel as though VP has my best interest in everything they do.”

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