Net Promoter Score

Our clients really do say it all.

We’ve been focused on what matters to our clients for 25 years and counting. It’s how we gauge our performance — and it’s how we constantly improve our processes to serve clients more effectively.

Beginning in 2008, VantagePoint adopted the Net Promoter Score, or NPS®, approach to gain further insight into how we can increase the value we deliver to our clients. By asking a series of targeted questions, we’re able to get a clear picture of how we’re doing and where we could improve in the future. In the end, a client’s willingness to recommend VantagePoint is the key indicator of a truly successful relationship.

Our latest score is an exceptional 92, better than companies like Starbucks, Chick-fil-A and Nike.  Learn more about our latest NPS scores and results below.

Download the Report  

of our clients rated us a 9 or a 10

What our clients are saying:

“I enjoy working with this team and feel that they always come prepared to listen and discuss how to make our business better.”
“No surprises on budget and highly reliable to deliver what (and when) they say.”
“VantagePoint makes the effort to learn about our business and to understand our needs.”
“Creative, committed to timelines, true partner.”
“There is a trust built with the team and the product delivered meets expectations and needs.”
“Works to understand our business and challenges as they relate to market recognition.”
“All around professional and responsive organization.”

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