Tag: Chick-fil-A

What S. Truett Cathy Can Teach Us About Excellent Client Service

As you’ve all seen by now, Chick-fil-A’s legendary founder S. Truett Cathy passed away early Monday morning at the age of 93. The magnitude of the quick-service empire he created is undeniable, but what fueled decades of continued success – other than extremely tasty food? Cathy was a man of morals, values and principles – and he ensured his company ran according to those same tenets. From emphasizing customer experience, to valuing the people and the product behind the success, Cathy knew what was really important.

Learn a lesson from Chick-fil-A

People here at VantagePoint will tell you that I am a big fan of Chick-fil-A. On my way to a client meeting yesterday, I had only a few minutes to grab a quick bite. I had two options: Chick-fil-A or another leading fast food restaurant that I won’t mention by name. Because of my brand […]

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